If the event gets canceled, they should be able to get refunds. Again, processing refunds may take longer than usual. When customers purchased tickets, they were purchasing access to an event. * Download today and earn up to 9% cash back on tickets* Looking for the best way to buy and sell mobile tickets? Vivid Seats Knowledge Base. Vivid Seats: Receive a full refund including delivery fees for canceled events or a 120% credit. Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1592 reviews.. You get a refund of delivery charges if your tickets arrive too late to use or if the event is canceled. Contact Vivid Seats customer service. The first weekend will be on October, 9, 10 and 11 while the second will follow on October 16, 17, 18. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Given the ongoing outbreak of COVID-19 (Coronavirus), we want … I called, and asked for a refund AFTER the date of the event (a hockey game). The VIP passes for Coachella are priced at $999. There are always great deals to be found at Vivid Seats. Vivid would not refund my money which totaled over $400. Sign up with your name, mobile number and email; Verify your mobile number with a 4-digit SMS verification code The suits come on the heels of similar claims against Major League Baseball after the season was suspended. I've been in contact (I say that loosely) with the support team at Vivid Seats since I got that email. As widespread events across the industry are being cancelled or postponed, Vivid Seats has offered customers the option of either receiving 120% store credit or a refund. Open the SeatGeek app. Continue. Their automated system will have you running in circles. Enter your email or phone number. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced … Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. Ticket holders will be emailed next steps. 2. You can't get anyone on the phone in Customer Service. * Download today and earn up to 9% cash back on tickets* Looking for the best way to buy and sell mobile tickets? Vivid Seats ranks 21 of 193 in Tickets category. Vivid Seats Cons: Will not honor insurance purchased, Does not have customer satisfaction policy as advertised, Customer service gave the run around, Decietful, Vivid seats will not work with you, Misrepresentation, Price scams and scalping, Policy. Vivid seats is now denying refunds to many thousands of customers stating their refund policy only allows for “credit” on future events…in the event your venue/event is cancelled. Per the March 10 announcement, Coachella ticket holders will have their April tickets honored for the new October dates. After a public outcry, the plaintiffs allege Live Nation announced they would begin to provide refunds, on a rolling basis, for all events affected by Covid-19. Vivid sent me an email that I didn't open right away and I missed my opportunity for a cash refund because I didn't respond to the email within 7 days of them sending it. 1. Vivid Seats Overview. You should be able to get a full refund for any cancelled events but, like other vendors, you won’t get your money back if your event is rescheduled. Browse or search articles to find answers to your questions. At SeatGeek we care deeply about live events, and the fans that make them so special. If you’d like to get started with reselling your tickets with Vivid Seats, you can follow this … Vivid Seats Tickets 🎫 is the leading mobile ticket app, helping tens of millions of fans buy and sell mobile concert tickets, Broadway and sports tickets to the MLB, NBA, NFL and more. Event tickets are always protected by the Vivid Seats 100% Buyers Guarantee. You can call Vivid Seats at (866) 848-8499 toll free number, write an email, fill out a contact form on their website www.vividseats.com, or write a letter to Vivid Seats, St 225 West Randolph 30th Floor, Chicago, Illinois, 60606, United States. Vivid Seats Review: Is it Legit, Reliable or a Scam? Vivid Seats delivers some tickets free. Using the Website. Yes, Vivid Seats is a legit ticket exchange site that started in 2001 allowing individuals (or licensed brokers) to sell tickets to sports, concerts, and theater shows in the US, but there are some negative Vivid Seats reviews to be aware of… > tickets marked up from face value (avg. Event Attendance Information: Covid-19 Disclaimer. * Download today and earn up to 9% cash back on tickets* Looking for the best way to buy and sell mobile tickets? Amid the global coronavirus pandemic, Vivid Seats announced the launch of a new incentive program. Some banks may continue to place a hold on the funds for a few days before clearing automatically. Vivid seats said originally said in March that we didn’t have to do anything for cancelled events and that we would receive the refund in 4-6 weeks. Compensation may be in the form of a refund or store credit in the amount of the purchase price (including delivery fees, less possible restocking fees), at our sole discretion. Coachella Tickets, Shuttle & Camping Passes. Information regarding the coronavirus impact. Coachella’s sister festival, Stagecoach, has been pushed to October as well. Receive a full refund or 125% credit. Vivid Seats will alert you via email as soon as we have been alerted of a cancelled event. Jun 17, 2020 @ Pissed Consumer Vivid Seats - Will not refund tickets, even when insurance is bought. Does Vivid Seats offer free shipping? From Coachella Refunds Q: I already received my wristbands, will they still work in 2021? But the plaintiffs allege the new policy will give fans 30 days to request a refund for shows rescheduled for a specific date in the future. Attorneys: Liddle & Dubin PC represents the plaintiffs in both suits. You can begin the proce... Can I cancel an order I’ve already placed? I filed a chargeback over a month later with amex. Vivid Seats was founded in Chicago, Illinois, in 2001 by Jerry … Can I exchange my tickets for a different quantity, or for tickets to another date or event. Coachella is issuing new wristbands for 2021 so they need to send you the new one. Postponed event policies vary. From Coachella Refunds Q: I already received my wristbands, will they still work in 2021? This “new” policy was NOT in effect when I purchased my tickets on 2/9/2020! Vivid is holding over $1,000.00 of my money indefinitely pending a reschedule of this event – likely a year away at least. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. By signing up or signing in, you are agreeing toDoNotPay's Terms and Conditions and for us to send messages to the phone number or email provided. Every consumer, pursuant to the terms of Quebec’s Consumer Protection Act (“CPA”), residing in Quebec at the time of purchase, who since August 28th, 2012 to the dates found at paragraph 7 of the Transaction for each Settling Respondent (the “Class Period”), while physically located in Quebec, has purchased from any of the Respondents, or Vivid Seats… Cheapest Coachella Tickets Vivid Seats has Coachella 2020 tickets available … If an event has been postponed or rescheduled, rest assured that your tickets will be valid for the rescheduled date. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Logan told Click2Houston that when he bought the tickets, Vivid Seats promised a 100% money-back guarantee if an event was cancelled, and originally, he was told his money would be refunded within two to five business days. Related: Vivid Seats - They haven't Paid me for Tickets I Sold through them 60 days ago I expected to get boxes which include a calendar, a guidebook and a sticker. © 2021 The Bureau of National Affairs, Inc. © 2021 The Bureau of National Affairs, Inc. All Rights Reserved, Airlines Face Wave of Suits for Denying Refunds During Pandemic, MLB Sued for Refunds After Season Suspended Due to Covid-19 (1). I purchased Ron White tickets to Soaring Eagle Casino on Aug 30th, due to Covid, they canceled. If you buy passes during the Coachella presale in June you can take advantage of the payment plan for either pass. To purchase Coachella Music Festival Parking, just click on one of the Coachella Music Festival Parking tour dates above. Do I need to send them back if I am getting a refund … Unfortunately, no. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020, that it would not issue refunds for events that were postponed or rescheduled at the discretion of the event promoter. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I requested a full refund, all they have given me is the run around. The Houston Livestock Show and Rodeo shut down its month-long event on March 11 ahead of the Kane Brown concert due to threats of coronavirus spreading in the Houston area. What is Vivid Seats? All Coachella Music Festival Package ticket sales are final. Response: The defendants didn’t immediately respond to request for comment. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Vivid Seats will alert you via email as soon as we have been alerted of a cancelled event. Vivid Seats Tickets 🎫 is the leading mobile ticket app, helping tens of millions of fans buy and sell mobile concert tickets, Broadway and sports tickets to the MLB, NBA, NFL and more. It's a good site to check if you're looking for the absolute best price but make sure to remember that there … Vivid Seats argued my chargeback and gave me a store credit that would expire by December 2020. You guys kept asking on how to get a refund for Coachella 2020 since it was postponed. Wed, 15 Apr, 2020 at 11:04 AM 1:20-cv-02486, in the U.S. District Court for the Northern District of Illinois. Vivid Seats Review: Is it Legit, Reliable or a Scam? If postponed, tickets are typically valid for the new date. v. Vivid Seats, et al., Case No. Coachella is issuing new wristbands for 2021 so they need to send you the new one. Vivid Seats is a ticket marketplace, all tickets are listed by independant 3rd party sellers. In 2017, it was reported to have a turnover of $1 billion and to be the third-largest online ticket reseller. To allow us to help as many fans as possible, please wait for that update before reaching out with refund requests. Select the ticket group you'd like to sell. Vivid Seats has said that they will contact you if your event is cancelled, but … Update: On March 13 wristband-holders received an email from Coachella that offered them full refunds through May 1, 2020. Prices will fluctuate based on many factors such as inventory and demand, so be sure to get your Coachella tickets before it’s too late! * Download today and earn up to 9% cash back on tickets* Looking for the best way to buy and sell mobile tickets? What is the 100% Buyer Guarantee? 1,930 reviews for VividSeats, 4.3 stars: 'My event was cancelled due to Covid. 4. Wed, 15 Apr, 2020 at 11:04 AM General Information 14. Relief: Declaratory and injunctive relief, damages, attorneys’ fees and costs. With Vivid Seats Rewards, you can now earn cash back on your purchases simply by using the Vivid Seats app. © 2019 Vivid Seats Ltd. All rights reserved. Vivid Seats review rated 1.0/5.0: I purchased tickets through Vivid was insured by Allianz Insurance Company. Our 100% Buyer Guarantee means you can be confident that mobile tickets through the Vivid Seats Tickets app will get you into your favorite concerts, Broadway shows or sports event. With Vivid Seats Rewards, you can now earn cash back on your purchases simply by using the Vivid Seats app. I am having issues with Vivid Seats too. Finally the band decided to grant refunds for those who bought tickets to their show, but vivid isnt granting the refunds. DO NOT USE VIVID SEATS. Is Vivid Seats a legit site? Registering for the presale is an easy multi-step process:. To learn more about a subscription click here. Ticket prices start at $485, with an average price of $988. In this case, I do recommend listing your tickets for sale. A full-service national event ticket marketplace. 20-cv-02486, 4/23/20; Tezak v. Live Nation Entm’t Inc., N.D. Ill., No. Vivid Seats - Will not refund tickets, even when insurance is bought. How do I get my compensation? They refused to give me a refund saying the game, "might still be played." Also, VividSeats says all orders are 100% guaranteed, but this doesn't always seem to be true according to the mixed VividSeats reviews and customer complaints below. I purchased Coachella tickets from the website. Coachella Tickets Refunds. Preferred solution: Full refund. • Vivid Seats: If an event is cancelled and not rescheduled, Vivid Seats says customers will get a full refund including delivery charges through its 100% Buyer Guarantee.But as part of the COVID-19 policy, if an an event is canceled due to coronavirus, you also have the option of a 120% store credit. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne... We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. This event will not be at the Bowl this year. With Vivid Seats Rewards, you can now earn cash back on your purchases simply by using the Vivid Seats app. If your order was cancelled before being confirmed, your credit card was not charged. Because passes sell out very quickly during the two sales, many festival-goers elect to buy tickets from 3rd party ticket websites such as Vivid Seats, TicketNetwork, eBay and Craigslist. The plaintiffs say that Vivid Seats customers are willing to pay premium prices for tickets as well as substantial fees of more … Conveniently buy and sell tickets to top sports, concert, and theater events with the FREE Vivid Seats mobile app. If you can no longer use the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. This would divide each pass into 6 … With Vivid Seats Rewards, you can now earn cash back on your purchases simply by using the Vivid Seats app. "The Hero the World Needs." Vivid Seats immediately offered Vo a 120% voucher or a full refund of $1,200 he spent on tickets. They charge for shipping on other tickets. “Disgracefully, Vivid seats quietly added an additional requirement for any customers who wish a cash refund instead of a ‘Rewards Cash loyalty credit.’ Customers who wish a refund must now contact the customer service team within 7 days of the event’s cancellation or else their claim to a cash refund is purportedly … What are some more easy ways to save at Vivid Seats? How To Get a Vivid Seats Refund. She said she got the runaround until finally getting bad news via an online chat. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. What is the price difference between Coachella GA and VIP passes? The general admission passes for Coachella will run you $429. History. Vivid Seats will also reissue a ticket if your event is rescheduled. I've been in contact over phone, email, and over their online chat. The cases are Nellis v. Vivid Seats LLC, N.D. Ill., No. For more information about ticket reselling on Vivid Seats and to see if you qualify, click here. … • Vivid Seats: If an event is canceled and not rescheduled, Vivid Seats says customers will get a full refund including delivery charges through its 100% Buyer Guarantee. There wont be any concerts until 2021 but Vivid Seats is still selling tickets like there will be. Our 100% Buyer Guarantee means you can be confident that mobile tickets through the Vivid Seats Tickets app will get you into your favorite … 20-cv-02482, 4/23/20. 1. Finally, Vivid Seats sent an email out on December 1st announcing that the concert was officially cancelled, and that I had 7 days to request a cash refund or I would be given 'in store credit'. To read more articles log in. Vivid Seats LLC is an independently owned and operated online ticket marketplace. Recent recommendations regarding this business are as follows: "NEVER", "stay the *** away from theses rip … The Vivid Seats Refund Class Action Lawsuit is Timothy Nellis, et al. I would send the customer service team a message asking if they are sending you one for 2021 or refund. Conveniently buy and sell tickets to top sports, concert, and theater events with the FREE Vivid Seats mobile app. Causes of Action: Violation of the Illinois Ticket Sale and Resale Act, the Illinois Consumer Fraud Act, the Ticket Sale and Resale Act, unjust enrichment, negligent misrepresentation, conversion, breach of contract. The Vivid Seats class action lawsuit maintains that the “full refund” has been a long-standing policy of the defendant and that its customers relied on that promise when they purchased tickets. couldn't make event and want a full refund as per the agreement from Allianz for which i purchased the insurance. As Def Leppard is the headliner for this tour and particular show, the opening bands and lineups are subject to change. To contact the reporter on this story: Peter Hayes in Washington at PHayes@bloomberglaw.com, To contact the editors responsible for this story: Rob Tricchinelli at rtricchinelli@bloomberglaw.com; Nicholas Datlowe at ndatlowe@bloomberglaw.com. Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. For this reason, we are unable to refund your order. Event tickets will arrive on time or else you will receive comparable tickets or a full refund. However, the only things I received were shuttle passes and my wristbands. Parise asked Vivid Seats — a ticket reseller — about a refund. For more details on our specific policies, please read below. Vivid Seats' prior policy stated that if an event is canceled, you will be given a full refund. The privately held company does not disclose financial information. Potential Class Size: The plaintiffs estimate a class of at least tens of thousands of ticket purchasers in each of the suits. Vivid Seats has a 100% customer guarantee. Called Customer support, no help. Ticket resellers StubHub, Seat Geek and Vivid Seats don't offer refunds for rescheduled shows, but … What do I do if my event is cancelled? Tap Tickets in the navigation bar at the bottom.. 3. All product is live inventory. Join a Free Coronavirus Failure to Refund Class Action Lawsuit Investigation. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split.. 5. Conveniently buy and sell tickets to top sports, concert, and theater events with the FREE Vivid Seats … All sales are final and refunds will only be given in the event of a cancellation. Contact Vivid Seats to see if your tickets are valid for the new … Log in to access all of your Bloomberg Law products, Photographer: Scott Eells/Bloomberg via Getty Images. I would send the customer service team a message asking if they are sending you one for 2021 or refund. At the end of the day they will only provide me a credit for … Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. Will I receive compensation if my event is rained out, postponed, or rescheduled? Vo picked the refund, but weeks went by and Vo says Vivid Seats asked for more time. -TIME Magazine, June 2016. You won’t be charged until all elements of your order are confirmed. Conveniently buy and sell tickets to top sports, concert, and theater events with the FREE Vivid Seats mobile app. No need to wait for a representative to get back to you with a quote Read 1413 customer reviews of the Vivid Seats - www.vividseats.com & compare with other Online Ticket Agencies at Review Centre In the separate suit against Vivid, a proposed class of purchasers allege the ticket reseller violated its 100% guarantee by failing to provide a full cash refund for all amounts including fees paid for tickets to canceled or constructively canceled events for which there is no rescheduled date. Coachella Valley Music and Arts Festival, Indio, CA. In addition, through the “Vivid Seats Gives Back” program, for those who receive Rewards Cash loyalty credits, Vivid Seats will donate an extra 10% beyond your order total to support Vivid Cheers, Inc., a charitable organization whose mission is to support causes and organizations dedicated to healthcare, education, … Set your price or use our recommended price and tap List tickets.. You can edit or delist your listings by … This would allow the company to retain all funds associated with “postponed” events until a triggering event of its own choosing takes place, the plaintiffs say. And suits against multiple airlines seeking refunds for canceled flights continue to be filed. Vivid Seats is using the postponed loophole to deny my refund request. However, Vivid Seats unilaterally changed its policy in order to issue vouchers for a future purchase. 50-100%+) As our Sales Terms and Conditions state, all sales are final. We are only able to provide refunds (less the shipping costs) in the event that Coachella Music Festival Package event is cancelled Vivid Seats is here to make sure you have a great experience with Coachella Music Festival Parking options. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Vivid Seats will alert you via email as soon as we have been alerted of a cancelled event. It took me 3 months to get some information regarding my refund, I got an email saying to call the customer support line again, and was told they contacted the seller of … Suits seeking refunds after cancellations due to Covid-19 are targeting different industries, including entertainment, sports, travel, and education. If you purchased Event Ticket Protector at checkout, please contact the insurer, Allianz Global Assistance online or call 1-800-284-8300.